Terms and Conditions

Please read through all the below as by purchasing any of our products you thereby are agreeing to all of our Terms and Conditions.




The Bread Pan does not accept the return of any products as they are freshly-prepared and perishable. Should the product received be incorrect or have defects we require to be contacted no more than 2 hours from time of delivery to make appropriate arrangements for replacement or refund. We will require images of the above. 


Cancellations / Order Changes / Refunds

  • We do not offer cancellations or changes to order details.

Large Events

  • For Larger events/ or bookings outside the online shop, we do not offer refunds for cancellations within 2 weeks in the lead up to the date. Should you wish to cancel outside of the two weeks, no refund of paid deposit will be provided, unless you have paid in full and in that case we may refund 50% of the total amount.
  • Should an event need to be cancelled due to Covid-19, the above still applies. We will offer an alternative date. Once this date has been moved, we are unable to change this multiple times and should there be a cancellation, no refund will be provided.


Date Reservation

  • Due to the high volume of requests for Graze Tablescapes, we are unable to hold or reserve dates




Online Shop

The Bread Pan products are hand-made and freshly prepared on the day. They are  fragile and therefore need to be 'hand-delivered' not shipped overnight via Nationwide Courier. 


We may courier a select number of products suitable and available for Nationwide delivery here.


Where do you deliver?

We hand-deliver in Peterborough and surrounding areas. Please get in contact if you are outside of this area. 


Delivery Dates and Times

  • We deliver throughout the year except some bank holidays. So please always check with us if you would like to order for the bank holidays.
  • Delivery timings vary, depending upon the location and day. Please discuss with us in advance. All breakfast products are automatically delivered within the breakfast timings between 8am and 10am. 
  • We aim to deliver within the timings provided however during busier times or if affected by traffic or weather, deliveries may take a bit longer.


Do I need to be present to accept the delivery?

  • Yes. The recipient must be available at the address provided to receive their order. 


What happens if no one is there to receive my order?

  • We will attempt to deliver to the address provided at checkout. If no one is available, the courier will follow these steps:
  1. Attempt a delivery with a neighbour
  2. Delivery on the doorstep if the weather is not too hot to damage the product

The above may not be possible to leave outside a doorstep for example, block of flats or office building.

In all cases, The Bread Pan is not responsible once our products have left our premises and a delivery has been attempted as they may be returned to our work place.

  • We are happy to redeliver on an alternate available date, fully chargeable as a brand new order via the website.


Incorrect Delivery Address

  • You order is delivered to the exact address provided at purchase
  • We do not take responsibility for this and will not be able to request the courier to redeliver or redirect your order to an alternate address on the day of delivery
  • We are happy to redeliver on the next available day, fully chargeable as a new order via the website.


My Order is a Gift?

  • The same Terms and Conditions apply.




We buy fresh and seasonal produce readily available, so from time to time there will be changes to the exact produce in our products. We will always substitute for equal products and therefore there may be differences to the images on our website. 


Food Handling

When you receive your products, please refrigerate and consume within 2 days. It is the clients responsibility to ensure products are either consumed or refrigerated upon receipt. Dispose off, if kept outside the fridge for more than 4 hours. The Bread Pan will not be held responsible for any adverse reactions to food consumed outside of these timeframes. 



Due to the amount of foods handled in our kitchens we cannot cater to allergies that cause adverse reactions due to the high risk of cross contamination, for example Nut Allergy. We do however often cater for specific dietary preferences such as Vegan, Vegetarian, Gluten Free, Dairy Free.


Plates, Cutlery and Napkins 

We do not provide or include Plates, Cutlery and Napkins complimentary for any purchases with us. If you would like to include this, please discuss with us to include this additional cost to your price quote.



We work on many products weekly and often take images and videos. For any order with us, including brand or corporate we often post this on our social platforms (Instagram, Facebook etc.) The Bread Pan must be notified prior to commencing any project if any work is not to be included on social platforms. 



The best way to contact us is directly via email thebreadpanpb@gmail.com. We aim to respond to all enquiries within 24 hours. This response time may increase during busy periods e.g Christmas, Easter etc.



Thank you